Privacy Policy | Eventation

1. Overview

Eventation provides event management software and related digital experiences for organizers, exhibitors, sponsors, speakers, and attendees. This Privacy Policy applies to information collected when you visit our website, request a demo, interact with our marketing content, access our hosted software, or otherwise communicate with us.

Some Eventation services are provided under separate order forms, subscription agreements, or master services agreements. If a separate written agreement includes privacy or data processing terms that conflict with this page, the written agreement controls for that customer relationship.

2. Information We Collect

Information you provide directly

Contact details such as your name, work email address, phone number, company, job title, and event information when you request a demo, subscribe to updates, or contact us.
Account and workspace details when administrators or team members access the Eventation platform.
Event content and operational data such as attendee records, session details, exhibitor information, lead notes, survey responses, and uploaded materials when customers use the platform.
Communications you send to us, including support messages, implementation requests, sales conversations, and feedback.

Information collected automatically

Device, browser, log, network, and usage details such as IP address, browser type, referring pages, timestamps, approximate location, and activity within our website or hosted services.
Performance and analytics information that helps us understand product usage, reliability, adoption, and support needs.
Cookie and similar technology data as described in our Cookie Policy.

Information from third parties

Information from customers, implementation partners, identity providers, payment services, or integrated applications when they connect data to Eventation.
Business information from public sources, industry directories, or marketing partners to help us understand the organizations that may benefit from Eventation.

3. How We Use Information

We use information we collect to operate, improve, secure, and support Eventation. Depending on the context, that includes using information to:

Provide, administer, personalize, and improve our website, software, and support services.
Set up customer workspaces, process registrations, power event experiences, and deliver platform functionality requested by our customers.
Monitor system performance, detect misuse, troubleshoot issues, and protect the confidentiality, integrity, and availability of our services.
Respond to inquiries, provide onboarding and customer success support, and send service-related notices.
Send marketing communications, product updates, and event-related insights where permitted by law, subject to your communication preferences.
Analyze trends, measure engagement, and better understand how organizers, teams, and attendees use our services.
Comply with legal obligations, enforce agreements, and protect Eventation, our customers, and other users.

4. Customer-Controlled Event Data

When Eventation provides services to an event organizer, association, agency, exhibitor program, or enterprise customer, that customer may determine what attendee, exhibitor, sponsor, or speaker information is collected through the platform and how that information is used.

In those situations, Eventation generally processes personal information on the customer's behalf and under the customer's instructions. If you are an attendee, exhibitor, sponsor, or speaker and want to exercise privacy rights related to a specific event, please contact the event organizer directly first.

Eventation may still use limited service and operational data for security, fraud prevention, reliability, billing support, internal analytics, and legal compliance, consistent with our agreements and applicable law.

5. How We Share Information

We do not sell personal information in exchange for money. We may share information in the following circumstances:

With service providers and subprocessors that help us host infrastructure, support authentication, send communications, analyze performance, process payments, and deliver customer support.
With customers and their authorized users when the information is part of the event data, attendee workflow, or platform activity they manage.
With integrated third-party tools or services when a customer enables those integrations or asks us to connect systems.
With legal, regulatory, or governmental authorities when required to comply with law, respond to lawful requests, protect rights, investigate misuse, or prevent harm.
As part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and data handling safeguards.

Where applicable, we also provide information needed for privacy rights requests, opt-out requests, and compliance disclosures required by laws such as the CCPA or similar privacy rules.

6. Retention and Security

Retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate operational needs. Retention periods may vary depending on the type of data, the customer relationship, and legal requirements.

Security

Eventation uses administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, role-based permissions, encryption, logging, and infrastructure monitoring.

No system can guarantee absolute security. You are responsible for keeping account credentials secure and using reasonable safeguards when sharing access with your team.

7. Rights and Choices

Depending on where you live and how you interact with Eventation, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, portability, or information about how your data is used.

You can opt out of marketing emails by using the unsubscribe link in those emails.
You can control cookies through browser settings and, where required, consent choices presented on our website. See our Cookie Policy for more detail.
If a customer's event or workspace controls your data, we may direct your request to that customer so the request can be evaluated in the correct context.
If applicable law requires us to provide specific rights notices, opt-out tools, or request mechanisms, we will do so in the relevant experience.

To help protect privacy and security, we may need to verify your request before taking action. If we cannot verify the request or if a legal exception applies, we may not be able to fulfill every request in full.

8. Children's Privacy

Eventation is designed for business, event, and professional use. Our services are not directed to children, and we do not knowingly collect personal information directly from children in a manner that requires parental consent under applicable law.

9. Updates and Contact

We may update this Privacy Policy from time to time to reflect changes in our services, laws, technologies, or business practices. When we do, we will update the effective date at the top of this page.

If you have questions about this Privacy Policy, need assistance with a privacy-related request, or want to understand how a specific Eventation customer is using our platform, please contact Eventation through the contact channel provided on our website, your account representative, or the event organizer that collected your information.